Last updated: 10 November 2026
Who we are
We Buy Homes Scotland is a trading name of Real Property Scotland Ltd ("we", "us", "our"). We are the data controller for the personal information described in this policy. We are registered with the Information Commissioner's Office under registration number C1323412.
Real Property Scotland Ltd, trading as We Buy Homes Scotland. Registered in Scotland, company number SC583156. Registered office: Afton House, 26 West Nile Street, Glasgow G1 2PF. Information Commissioner's Office registration C1323412.
If you have any questions about this policy or how we use your information, email contact@webuyhomesscotland.com, call 0141 673 3770, or write to us at the address above.
The information we collect
Information you give us
- Your name, email address and phone number.
- The address, postcode and details of the property you are thinking of selling, including its condition and any tenancy.
- Information about your situation that you choose to share with us, for example an inheritance, a separation or arrears, so that we can give you the right advice.
- Notes of our calls, emails, texts and messages with you.
- If you go ahead with a sale, identity documents and proof of address so that we and our solicitors can carry out the checks the law requires.
Information we collect automatically
When you use our website we collect technical information such as your IP address, browser and device type, the pages you visit, how you arrived at the site, and whether you completed a form. Some of this is collected using cookies. Our cookie policy explains this in detail and how to change your choices.
Information from other sources
We may use publicly available information about a property, such as Registers of Scotland title records, past sale prices and listing history, to prepare your offer. If you reach us through an advert or a partner, we may receive the details you submitted there.
How we use your information, and our lawful basis
- To respond to your enquiry and prepare your offer. This is necessary to take steps at your request before entering into a contract with you.
- To buy your property, or arrange another route to sale you choose. This is necessary to perform our contract with you.
- To carry out identity and anti money laundering checks. This is necessary to comply with our legal obligations, including the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
- To follow up on your enquiry, keep records and improve our service. This is in our legitimate interests in running and growing our business, balanced against your rights.
- To send you marketing, such as news and updates. We only do this where you have agreed, or where the law allows us to contact existing enquirers about similar services. You can opt out at any time using the unsubscribe link or by contacting us.
- To measure and improve our website and advertising. Where this uses non essential cookies, we rely on your consent, which you can withdraw at any time.
Where you tell us about health, financial difficulty or other sensitive circumstances, we use that information only to help you with your sale and only share it where it is needed to do so.
Who we share it with
We never sell or rent your personal information. We share it only where needed, with:
- Other companies in the Real Property Scotland group, including our auction partner Town and Country Property Auctions if you ask us to look at selling by auction.
- Solicitors, surveyors and valuers involved in your sale.
- Lenders and finance providers where a purchase is funded by bridging or other finance.
- Identity verification and anti money laundering check providers.
- Service providers who help us run our business, such as our CRM, phone, email, website hosting and advertising platforms. They may only use your information on our instructions.
- Regulators, The Property Ombudsman, law enforcement or courts where we are required or permitted to by law.
Transfers outside the UK
Some of our service providers store or process information outside the UK. Where they do, we make sure your information is protected, for example by relying on UK adequacy regulations or the International Data Transfer Agreement or Addendum approved by the Information Commissioner.
How long we keep it
- If your enquiry does not go ahead, we keep your details for up to 2 years from our last contact, so that we can help if you come back to us, and then delete or anonymise them.
- If we buy your property, we keep the sale records for 6 years after completion to meet our legal, tax and accounting obligations.
- Identity and anti money laundering records are kept for 5 years after the end of our business relationship, as the law requires.
How we protect it
We use appropriate technical and organisational measures to protect your information, including encrypted connections, access controls so only staff who need it can see it, and secure systems from reputable providers. No method of sending or storing data is completely secure, but we work hard to protect yours.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use it, or object to us using it, including for direct marketing;
- ask us to transfer information you gave us to another organisation;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, contact us at contact@webuyhomesscotland.com. We will respond within one month. There is normally no charge.
We do not make decisions about you based solely on automated processing.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.